Our policies at DearYouGreetings

At DearYou, we are committed to providing you with high-quality AI-personalized video greetings while ensuring transparency and protecting your interests. Please read our policies carefully to understand your rights and responsibilities.

Refund Policy

 All DearYou products are personalized digital products.

  •  All purchases are final.
  •  No refunds, returns, or exchanges after an order is submitted and processing begins.
  • Customers are responsible for reviewing all information before checkout.
  •  DearYou is not responsible for errors caused by incorrect information submitted by the customer.
  • If a technical issue prevents delivery, customers should contact support.
  • DearYou will make reasonable efforts to correct technical delivery issues

Terms of Services

Rules for using DearYou.

Acceptance of Terms:

By using DearYou, customers agree to these terms.

Customer Content Responsibility:

Customers are responsible for all names, messages, photos, and content submitted.

Prohibited Content

No:

Illegal content
Hate speech
Harassment
Copyright infringement
Trademark infringement
Impersonation
Fraudulent content

AI Generated Content

Videos are generated using AI technology.
Results may vary based on customer inputs.
Minor variations may occur.

Right To Refuse Service

  • DearYou may reject or cancel any order that violates policies or applicable laws.
  • Limitation of Liability
  • DearYou’s liability is limited to the amount paid for the order.

Privacy Policy

Information Collected:

Name
Email
Uploaded photos
Submitted messages
Order information

How Information Is Used:

To create personalized video greetings
To process payments
To deliver orders
To provide customer support

  • Reasonable measures are taken to protect customer information.
  • Customers may contact DearYou regarding questions about their information.

By completing your purchase, you acknowledge that this is a personalized digital product. All sales are final and no refunds will be issued once processing has begun.

We typically respond within 24–48 business hours.

Order Questions:

  • Delivery issues
  • Technical support
  •  General inquiries